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Our Privacy & Cookies Policy

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Our website.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of cookies.
What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
What do we use cookies for?
We use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards. We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features.
Our website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics and Statcounter which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

Personal information collection and use.
We do not use social media of any type. Furthermore, we will not sell or rent your personally identifiable information, gathered as a result of using our methods below, to anyone. We only collect information in the following way. Whilst using our website and/or requesting our services, you may choose to voluntarily give us certain personal information (name, location, email, contact number and address etc). for example, by filling in text boxes in our request a quotation form and/or request a call back service. All this information requires a direct action by you at that time in order for us to receive it. We will only use this information only in order to facilitate our services to you. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone and email details, you consent to us contacting you using these methods.

How long do we keep your data for?
We will not retain your personal information longer than necessary. We will hold onto the information you provide as long as needed to be able to provide our services to you.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, we may also retain some of your information for a limited period of time as required, such as for guarantee purposes, even after it is no longer needed to provide our services to you.

Accessing and controlling your data.
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do the following:
You can verify the details you have submitted to us by requesting this information from us via email. You can also contact us by the same method to update, change, correct, or delete your personal information controlled by us at any time. You can request a readable copy of the personal data we hold on you at any time. To do any of these, please contact us at Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.

Links to other websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.